The Role of Organisational Change Management in Offshore Outsourcing of Information Technology Services _Raman
نویسنده
چکیده
.................................................................................................................................................. II TABLE OF CONTENTS ................................................................................................................................... III LIST OF FIGURES ........................................................................................................................................ VII LIST OF TABLES ......................................................................................................................................... VIII ACKNOWLEDGEMENTS ............................................................................................................................... IX DECLARATION.............................................................................................................................................. X INTRODUCTION ......................................................................................................................................... 11 BACKGROUND TO THE RESEARCH ............................................................................................................................. 11 RESEARCH PROBLEM ............................................................................................................................................. 11 Research Approach ..................................................................................................................................... 12 RESEARCH AIMS AND OBJECTIVES ............................................................................................................................ 12 Objectives .................................................................................................................................................... 12 JUSTIFICATION FOR THE RESEARCH ........................................................................................................................... 13 METHODOLOGY ................................................................................................................................................... 13 DELIMITATIONS OF THE STUDY ................................................................................................................................ 14 OUTLINE OF THE REPORT ....................................................................................................................................... 14 CRITICAL VIEW OF OFFSHORE OUTSOURCING ............................................................................................ 15 INTRODUCTION .................................................................................................................................................... 15 OFFSHORE OUTSOURCING AS A BUSINESS STRATEGY ................................................................................................... 15 TYPES OF OFFSHORE OUTSOURCING ......................................................................................................................... 16 Business Process Outsourcing ..................................................................................................................... 16 Offshore Outsourcing .................................................................................................................................. 16 Models of Offshore Outsourcing ................................................................................................................. 17 ECONOMICS OF OFFSHORE OUTSOURCING ................................................................................................................ 18 POLITICS OF OFFSHORE OUTSOURCING ..................................................................................................................... 18 OFFSHORE OUTSOURCING IN THE PHARMACEUTICAL INDUSTRY ..................................................................................... 19 SUMMARY .......................................................................................................................................................... 19 LITERATURE REVIEW .................................................................................................................................. 20 INTRODUCTION .................................................................................................................................................... 20 NATURE AND DIMENSIONS OF CHANGE .................................................................................................................... 20 Definition of Change ................................................................................................................................... 20 Organisational Change Types ..................................................................................................................... 21 Change Dimensions ..................................................................................................................................... 21
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